• Pharmaceutical Case Study

How a Specialty Pharma Company Streamlined Print & Fulfillment with IPAK.

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The Catalyst for Change

For five years, a growing specialty pharmaceutical company relied on IPAK as a trusted print provider to support its single commercialized brand. However, as 2018 approached, the company stood at a critical turning point: multiple new product launches were on the horizon.

To successfully scale, they needed more than just a printer—they needed a comprehensive partner capable of providing end-to-end pharmaceutical fulfillment services, managing their entire print production, inventory, and order fulfillment ecosystem.

The Challenge:

Growing Pains & Fragmented Systems

Preparing for multiple concurrent launches exposed significant vulnerabilities in the company’s existing supply chain. Because they were relying on multiple print vendors, the company frequently faced frustrating backorders that threatened product launch timelines.

Beyond supply chain hiccups, the company struggled with foundational operational challenges:

Data Blind Spots

Limited traceability and data reporting made it difficult to make informed decisions.

Inventory Inaccuracies

Order and inventory management lacked the precision required for a scaling pharmaceutical brand.

Costly Waste

Without clear data or centralized control, the company was struggling to solve for high rates of material obsolescence.

Rigid Systems

Their existing setup lacked the customization necessary to adapt to their evolving business objectives.

The Solution:

A Centralized, Technology-Driven Partnership

To stabilize their operations and prepare for the upcoming launches, the company turned to IPAK to consolidate their processes. IPAK replaced the fragmented multi-vendor approach with a centralized, fully customized solution centered around its proprietary I-PIK™ platform.

This web-based storefront was engineered specifically for the pharma company’s needs, featuring customized business rules and secure access levels. It empowered the company to seamlessly manage pharma marketing collateral printing, producing and fulfilling on-demand materials for Healthcare Professionals (HCPs), payers, and patients.

IPAK also integrated critical supply chain technologies and collaborative processes:

Proactive Inventory Management

The platform provided real-time visibility, automated email tracking for shipments, and automatic alerts for low inventory levels.

Strategic Collaboration

IPAK instituted weekly status meetings bringing together internal teams, external stakeholders, and Agencies of Record (AORs). This ensured coordinated tactic development for brand teams and guaranteed continuity of communications.

Data-Driven Planning

New business intelligence reports allowed the brand teams to forecast accurately and leverage on-demand printing to lower their total cost of ownership.

The Results:

Unprecedented Efficiency & Compliance

By shifting to IPAK’s centralized I-PIK™ platform and collaborative management model, the pharmaceutical company successfully navigated their multi-product launches with immediate, measurable improvements.

Eliminated Waste

The strategic shift to on-demand print and better inventory forecasting reduced obsolescence by 30%.

Optimized Logistics

By bundling materials and consolidating shipments, the company significantly reduced its freight costs.

Unmatched Speed & Reliability

Backorders became a thing of the past. The company achieved continuous product supply with same-day order fulfillment and shipping.

Regulatory Confidence

Real-time data and reporting provided stakeholders with the exact traceability needed to meet strict industry regulatory requirements.

Preparing for Your Next Major Pharma Launch?

Don’t let backorders or inventory blind spots slow you down. Contact IPAK today to learn how our technology-driven pharmaceutical fulfillment services can deliver 100% supply continuity and real-time regulatory compliance.

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